Continued...
View on the Talent Shortage
In one of Aditya Vikram Birla's speeches,
he mentioned that there is a shortage of excellent
managerial talent. They are not available
in the numbers that is required. According
to his experience, there have been numerous
occasions where enterprising Indians have
built industries only to realise that there
is a lack of managerial talent. His recommendation
is for us to create more professional managers
and more executive entrepreneurs, where the
combined talent of an executive and an entrepreneur
can be quite effective.
He
views the importance of having both as entrepreneurs
who can continue to dream, but without any
manager or executive, those dreams will
remain dreams because there will no one
to work and turn these dreams into reality.
In short, the company needs the vision of
entrepreneurs and the sound management of
executives and managers.
Today
the Aditya Birla Group also faces the same
talent shortage problems as everyone else.
In its hiring efforts, which transcend various
locations and sectors, it faces a variety
of local market realities such as compliance
with local labor laws and understanding
of the local business practices, cultures,
customs, and social norms. It has not been
easy to find the right talent in today's
marketplace. The company plans to end this
perpetual total dependence on the outside
marketplace for finding the right talent
of high potential employees.
In
Asia there is lack of people with good experience
in sectors such as retail, telecommunications,
manufacturing, and so on. A lot of these
"sectional" skills have dissipated
because there are other job opportunities
available for people with these kinds of
skills. Either they lose interest along
the way, or they were not given the right
training and job exposures. Instead of improving
their skill sets to become specialists,
they eventually settle for job opportunities
that require general skills. This is where
the skill shortage in these sectors has
become more and more acute in recent times
with the economic boom that started in Asia
some years back.
The
Aditya Birla Group embarked on a long-term
strategy to grow its own talent. What that
means is that the company invests the time
and money to coach, mentor, and prepare
these special selected cream of the crop
from its management cadre, or even from
the high potential employees, based on recruitment
schemes and a well-planned succession plan.
The
Aditya Birla Group then decided to test
this specially designed model in the internal
audit division. The company proceeded to
select the best students from a few reputable
institutions of higher learning and universities
in the commerce, accounting, and Masters
programs. These selected individuals are
then trained in the accounting firm and
in the internal audit division based on
a specially designed curriculum that is
customised to the business requirements
and corporate culture.
To
ensure that the selected individuals are
fully exposed to the practical side of the
business, a shadow program exists for these
individuals to be coached and mentored by
selected superiors. At the end of this 12-month
concentrated and customised skills development
and training program, the company believes
about 80 per cent of these individuals would
be a good fit into the company for the specific
areas of skills that they learned from the
intensive training.
This
innovative initiative for our internal Audit
division has been extremely successful where
the company has absolute control in managing
the supply side of quality talent required
for the business groups in the various locations.
Based on this success, we are now replicating
this successful model to other divisions where
there is a lack of good talent, such as information
technology, manufacturing, legal, and HR.
The next stage of this model is to leverage
such "home-grown" nurtured skills
and talent with the other business groups
across all our locations, whether with existing
externally acquired ones or with our existing
local or international ones. The wide span
of industry mix in the conglomerate company
enables cross-breeding and cross-pollinating
of these skills and talents for maximum positive
outcome.
 |
Coupled
with the structured talent management framework
with career paths and behavioural leadership
models, including the personal involvement
of the Chairman and senior management teams
in its talent incubation efforts, it is
easy for the company to be recognised as
an employer of choice. In fact, in our local
campuses, we are ranked number seven in
the top ten attractive employers.
Ninety
per cent of the skills and talent are developed
from homegrown ideas, whereas the actual
delivery and design to improve and to fine-tune
these ideas are made successful in joint
partnership with our partners who have the
unique capabilities and value-add. Without
such complementary working partnerships,
we would never have attained the success
in our own talent nurturing efforts.
Addressing
the main root causes of the acute talent
shortage problem in Asia, the Aditya Birla
Group's view is that the relatively poor
command of the English language by employable
graduates is far from what is expected of
the multinational companies operating in
Asia. This is especially acute in most countries
in Asia where the English language is not
the mother tongue, or is not the first language,
or is not a widely spoken language in people's
daily lives, for example, in Thailand, Indonesia,
Japan, China, Taiwan, and Korea.
The
second root cause is that Asians seem to
find the Western countries more attractive.
So the Aditya Birla Group needs to make
Asia more attractive to the Asians. Perhaps
it is the tradition-bound thinking that
what is from the West is always the best
and that Asia is somehow inferior to the
West. Asians who have gone abroad to the
Western countries are reluctant to return
to their home countries, for example, China
or India, to serve their own countries when
the Asian economic boom happened.
That being said, the standards of living,
infrastructure, housing, sanitation, education,
and so on need to improve to international
standards and quality. When these standards
and quality improve to international benchmarks,
the backflow of good Asian talent will rake
place from the Western countries. This is
a good time as the United States and European
economic slowdown will slowly drive good
talent to return to Asia. At the same time,
with the push from the economic turmoil
in the West, we need to ensure that there
is the pull from Asia. For example, the
quality of education in countries like Japan
and India can be strengthened and modernised
in an effort to adapt it to international
standards.
Finally,
the concept of branding also has an important
part to play in the whole scheme of things.
The Aditya Birla Group's perspective of
branding is interesting. It is what the
company is all the intangibles
and it is the experience every employee
gets to go through while in employment,
so it is difficult to describe it succinctly.
People want to work for companies with great
reputation and experience.
The
Aditya Birla Group's view is that corporate
branding or employer branding does not exist
on its own. This has to be supported and supplemented
in part and in whole by the business resources
and community services. Through the years
the company continues to build on this reputation,
and that has a direct impact on the Aditya
Birla branding as the employer of choice.
Endnotes
|
1.
|
"Meet
the Best Employers in Asia 2007:
Hewitt Quarterly Asia Pacific 5 (2):
1-33. See also Economic Times (14 April,
2007). |
| 2. |
The
Group operates in India, the United
Kingdom, Germany, Hungary, Brazil, Italy,
France, Luxembourg, Switzerland, Austtalia,
the United States, Canada, Egypt, China,
Thailand, Laos, Indonesia, the Philippines,
Dubai, Singapore, Myanmar, Bangladesh,
Vietnam, Malaysia, and Korea. |
| 3. |
Aditya
Birla website, http://www.adityabirla.com.
|
| 4. |
Ibid.
|
| 5. |
Ibid.
|
| 6. |
See
Endnote 1. |
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